Return Process

Exchanges (if applicable)

We except exchanges as long as product is in original condition and packaging, unused with no defects. We accept exchanges for the same product if there was an issue with size. As All products are made to order we do not accept refunds for different products.

Please send it back to the address below and include a note with your order number and email address letting us know if its a return or an exchange.

Equris Clothing
15411 E 48th Ter
Kansas City, MO,64136
United States

 

Please keep your tracking number. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. As long as it's unworn and free of odor there should not be an issue.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It usually takes 3-5 business days to return to your card. Your bank or credit card could take longer.

Refund Policy (if applicable)
All items are made to order, so we typically do not do returns. However, we will accept back any item that is damaged, or any errors on our part (we sent wrong size, wrong item, the design is messed up, etc) within 30 days of the delivery date as long as the item has not been worn and is free of odor, hair, lint, etc. The item must be in new condition.

To complete your return, we require a receipt or proof of purchase.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Typically 3-4 business days, but your bank or card could take longer

Sale and Clearance Items are not refundable.

We can choose to make exceptions to these policies on a case by case basis. Returns outside of the policy may be subject to a restock fee, which will be discussed on a case by case basis.

The customer is responsible for paying for return or exchange shipping costs.

The customer is responsible for accepting delivery, we do not assume the risk of a stolen package. Once the item is marked as delivered from the courier they will send us picture and it is no longer our responsibility. You will be updated with a tracking number and can keep an eye out for your package at all times. 

If the package is lost in transit or never delivered, we are responsible, and we will replace the item once we are made aware of the situation and we can clear things up with the courier.